Quality of Work: 7/10
I had a driver side front fender/bumper collision. After 1.5 months of having my vehicle, L and P let me go pick it up. The repair of the fender and replacement of the bumper looked great and near perfect with the paint job. However once I drove my vehicle, the hub bearing was damaged and the car was making an odd noise, they failed to noticed opposing headlight was out and the wood trim on the door ds door had popped off.
Customer Service: 8/10
Reception desk is extremely friendly and professional. They don't hesitate to make conversation. Rich was great at trying to satisfy my needs, although a little challenging. The issue i ran into was when i brought the car back to be looked at once again. Rich made the mistake of allowing me to walk with him and his mechanic to take a look and listen to the car. After mentioning the headlight, the mechanic was quick to point out it was not the side that was hit as if it wasn't their job to fix and that he knew the light didn't work before the wreck. Not the right response.
I was referred to this business by my Farmers Insurance website. They had the highest rating of the top 3 receommened companies. I assumed that selecting them on the day of my collision and toeing my vehicle the same day would have resulted in the quickest turnaround rate for my vehicle....WRONG. My car was returned to me after 1 month and 3 weeks. The excuse was shipping period of my BMW car parts. After about 3 weeks of waiting i received a text saying my car was 50%complete, i went in as i had left my concealed weapons permit in my center console and the car was still wrecked completely and covered in snow, no work was done to it. That was disappointing, but not the worst part, i received 5 and counted 5 updates to the completion date of my vehicle.
Overall : 7/10
I would recommend these guys, however I do regret selecting them for my car repair mainly because of the repair time. I would be sure to let the next person know about the potential dragging of their repair request.
Pros: Quality, Clarity of process and flexibility.
Cons: Time of individual project completion, automated repair % via text.
All USA
Quality of Work: 7/10 I had a driver side front fender/bumper collision. After 1.5 months of having my vehicle, L and P let me go pick it up. The repair of the fender and replacement of the bumper looked great and near perfect with the paint job. However once I drove my vehicle, the hub bearing was damaged and the car was making an odd noise, they failed to noticed opposing headlight was out and the wood trim on the door ds door had popped off. Customer Service: 8/10 Reception desk is extremely friendly and professional. They don't hesitate to make conversation. Rich was great at trying to satisfy my needs, although a little challenging. The issue i ran into was when i brought the car back to be looked at once again. Rich made the mistake of allowing me to walk with him and his mechanic to take a look and listen to the car. After mentioning the headlight, the mechanic was quick to point out it was not the side that was hit as if it wasn't their job to fix and that he knew the light didn't work before the wreck. Not the right response. I was referred to this business by my Farmers Insurance website. They had the highest rating of the top 3 receommened companies. I assumed that selecting them on the day of my collision and toeing my vehicle the same day would have resulted in the quickest turnaround rate for my vehicle....WRONG. My car was returned to me after 1 month and 3 weeks. The excuse was shipping period of my BMW car parts. After about 3 weeks of waiting i received a text saying my car was 50%complete, i went in as i had left my concealed weapons permit in my center console and the car was still wrecked completely and covered in snow, no work was done to it. That was disappointing, but not the worst part, i received 5 and counted 5 updates to the completion date of my vehicle. Overall : 7/10 I would recommend these guys, however I do regret selecting them for my car repair mainly because of the repair time. I would be sure to let the next person know about the potential dragging of their repair request. Pros: Quality, Clarity of process and flexibility. Cons: Time of individual project completion, automated repair % via text.