We have been harassed by the Kennedy Creek management team constantly. They lied to us, they threatened us, they took service, we intitle according our lease agreement, away from us. Our car was towed away from perfect legal spot by our front door just because someone complaint it was not running lately (and they have multiple cars park in 'no parking zone' constantly, plus a couple trailers are parked and not moving for months but they have picked our car to tow) and then they forgot to enter our license plates in their system. Sara Tackett (regional manager) said we won't have our money back for towing untill we proof that we have provided car information to them at the time we moved in. Really??? Look at our dam applications... it is your job to take care of proper transfer of information from applications and other documents we have sent to you to your system? You misplaced it, you should be requesting this information from us if you lost it. But we never got a call, email, anything...
Another issue. Our lease agreement states clearly that we can pay our rent in the office and online. But they still harassed and threatened us that they will stop accepting our payments and they will charge us late fee if we will bring payment to their office instead of paying online. Taylor also have lied to us that they will have no ability to process 'in office' payments because their bank is not local and they don't have scanner anymore. Btw their online option is not working properly, difficult to login and you have to make a payment specifically on the first of the month. If you do earlier it won't show whole amount, if you do later they will charge you late fee. So much for convenience of the residents, or I should say for their convenience ONLY! So if you against reaccruing option, like me, you are out of luck. So much for luxury townhomes! It is just a joke!
Our relatives send us a package with food every year after Christmas, never had any issues with items been spoiled untill now. The office held our package for over 24h on their counter, did not even bother to let us know. We found it yourself when we stopped by the office. I saw the package and I asked if it is ours then they said or yes, sure. All food gone bad! Thank you very much! Their excuse the package should be labeled to put in fridge, really??? How about do your job and let us know in time that we have a package???
Some of Our maintenance request and noise complaints took weeks before they would get to maintenance team and get fixed. The pool is barely open. Seems like there is always something wrong with it! There very often no poop bags on the pet stations. So you have to kind of walk around the complex hoping you 'll find one by next station. And they charge you pet rent on regular basis, but nobody cares. A couple times, they would start working on the attic making terrible noise scarred s... out of me or our poor pets or on the outside wall right by our windows without even bother to let us know. So be aware if you are coming out of the shower naked you might have people working right in your windows. So much for privacy!
Only one person who actually does his job right, it is their maintenance guy Mike, always helpful and responsive if you ask him directly. But what he can do if he has such horrible management.
We are done Will stay away from The Kennedy Creek as far as possible and will never look back! Strongly disservice and definitely not worth the price they charge!
We have submitted an official complaint to their corporate office to Bob Faith, CEO of GreyStar. But never heard anything back. Like I said poor management all the way around!
All USA
We have been harassed by the Kennedy Creek management team constantly. They lied to us, they threatened us, they took service, we intitle according our lease agreement, away from us. Our car was towed away from perfect legal spot by our front door just because someone complaint it was not running lately (and they have multiple cars park in 'no parking zone' constantly, plus a couple trailers are parked and not moving for months but they have picked our car to tow) and then they forgot to enter our license plates in their system. Sara Tackett (regional manager) said we won't have our money back for towing untill we proof that we have provided car information to them at the time we moved in. Really??? Look at our dam applications... it is your job to take care of proper transfer of information from applications and other documents we have sent to you to your system? You misplaced it, you should be requesting this information from us if you lost it. But we never got a call, email, anything... Another issue. Our lease agreement states clearly that we can pay our rent in the office and online. But they still harassed and threatened us that they will stop accepting our payments and they will charge us late fee if we will bring payment to their office instead of paying online. Taylor also have lied to us that they will have no ability to process 'in office' payments because their bank is not local and they don't have scanner anymore. Btw their online option is not working properly, difficult to login and you have to make a payment specifically on the first of the month. If you do earlier it won't show whole amount, if you do later they will charge you late fee. So much for convenience of the residents, or I should say for their convenience ONLY! So if you against reaccruing option, like me, you are out of luck. So much for luxury townhomes! It is just a joke! Our relatives send us a package with food every year after Christmas, never had any issues with items been spoiled untill now. The office held our package for over 24h on their counter, did not even bother to let us know. We found it yourself when we stopped by the office. I saw the package and I asked if it is ours then they said or yes, sure. All food gone bad! Thank you very much! Their excuse the package should be labeled to put in fridge, really??? How about do your job and let us know in time that we have a package??? Some of Our maintenance request and noise complaints took weeks before they would get to maintenance team and get fixed. The pool is barely open. Seems like there is always something wrong with it! There very often no poop bags on the pet stations. So you have to kind of walk around the complex hoping you 'll find one by next station. And they charge you pet rent on regular basis, but nobody cares. A couple times, they would start working on the attic making terrible noise scarred s... out of me or our poor pets or on the outside wall right by our windows without even bother to let us know. So be aware if you are coming out of the shower naked you might have people working right in your windows. So much for privacy! Only one person who actually does his job right, it is their maintenance guy Mike, always helpful and responsive if you ask him directly. But what he can do if he has such horrible management. We are done Will stay away from The Kennedy Creek as far as possible and will never look back! Strongly disservice and definitely not worth the price they charge! We have submitted an official complaint to their corporate office to Bob Faith, CEO of GreyStar. But never heard anything back. Like I said poor management all the way around!