Heart of Wellness

Only because there are flyers asking for reviews in the lobby, will I provide some initial feedback after my first visit. The women up front are not personable at all and seemed preoccupied, which is ironic given that their primary function is customer service. I saw Dr. Shannon and can't speak to his level of expertise because the visit was spent competing for air time (giving vs. taking a history). All in all, it was a stressful and expensive visit. I will be visiting again, mostly due to the cost of starting over at another clinic. I'm also curious to see what the Doc is capable of once treatment gets underway. Fingers crossed for a better experience. **UPDATE** I will no longer be visiting again and I have adjusted my review from 2 stars down to 1. This business isn't worth another chance. I just looked at a referral Dr. Shannon gave me and it is for a practitioner in a city that is 30mi away from his office and my residence (information he had right in front of him). Maybe they are all just a little too preoccupied to care for their patients. **UPDATE** On April 20, Ashely called and offered a refund. Apologetically, she asked if I would be willing to give the clinic "one more try". She also asked me to get in touch with her regarding any future concerns. With some reservation, I agreed. On April 22, I received an email and a text message asking me to confirm my appointment - which I did. Just YESTERDAY, I received an email and a text message thanking me for confirming my appointment and stating that "we're all set". Today, yet again, I was greeted by a woman up front that could not have been less personable. She stated that I did not have an appointment and asked me to take a seat (for reasons that are beyond me). Before taking a seat, I asked to speak to the supervisor (I had spaced Ashely's name). She repeated herself, "Ok, have a seat", completely disregarding my request to speak to a supervisor. Fifteen minutes later, as I sat witnessing this woman along with who I would come to find out was Ashley, stare at the computer, I approached and asked what was going on. Only then was I told that in fact my appointment had been canceled. Ashley asked me if could come back at 3:30 as if it was my responsibility to bend over backwards for a mistake made by their office. I declined.