Absolutely terrific experience. The entire process was easy and well managed from UPack's end. They made it a very smooth process and took care of everything. They also kept regular contact with us via email and texting on the cell, since of course our land line phone was no longer a viable method of communication. We used a 28 foot truck and our contact with Upack talked me through when to get the empty truck delivered at our old place, so the timing would be workable at the destination. They then sent me a notice via text that all of the paper work could be printed up from the web site. It was very well organized into categories making instructions, phone numbers and dates very easy to find. The drivers kept in touch with us and the trucks showed up absolutely on time The drivers were very helpful and polite. The driver at the end we were moving from was concerned we were not going to have help to load the truck. We assured him we would. Very thoughtful. He explained the ramp and bulk head and how everything worked. The driver at the destination end was equally friendly and helpful and called us when he was on his way. We met him in town and we led him in to make it easier for him. (I always think of the movie Funny Farm, and would hate to do that to a truck driver.) The truck did arrive at the destination without it's ramp. It disappeared into the Twilight Zone I guess. This was not going to work since the truck is high and unloading is very difficult without it. I called the main office, she directed me to the local hub 2 hours away and they had a ramp out to us by 10:30 the next day, just in time for our unloading crew. This meant an extra trip for them out to us to deliver the ramp. Wow. Yes, the ramp should have been in the truck, but stuff happens and they dealt with it in a fast, successful and very friendly manner. Our belongings arrived in excellent condition and we are extremely satisfied with the UPack method of moving. We have moved 3 times in the last 5 years and have moved in different ways. Upack made it the easiest. most organized and most affordable way to get the job done. Hopefully we won't have to move again, but if so I would definitely use Upack again. The only thing that was a little odd, was we were moving from Washington State to Idaho, north of Boise. Our truck went from Washington to Salt Lake, Utah (through Boise) then back up to Boise and on to our new home. They have a hub in Boise, so the trip down to Salt Lake seemed a bit over the top. lol
All USA
Absolutely terrific experience. The entire process was easy and well managed from UPack's end. They made it a very smooth process and took care of everything. They also kept regular contact with us via email and texting on the cell, since of course our land line phone was no longer a viable method of communication. We used a 28 foot truck and our contact with Upack talked me through when to get the empty truck delivered at our old place, so the timing would be workable at the destination. They then sent me a notice via text that all of the paper work could be printed up from the web site. It was very well organized into categories making instructions, phone numbers and dates very easy to find. The drivers kept in touch with us and the trucks showed up absolutely on time The drivers were very helpful and polite. The driver at the end we were moving from was concerned we were not going to have help to load the truck. We assured him we would. Very thoughtful. He explained the ramp and bulk head and how everything worked. The driver at the destination end was equally friendly and helpful and called us when he was on his way. We met him in town and we led him in to make it easier for him. (I always think of the movie Funny Farm, and would hate to do that to a truck driver.) The truck did arrive at the destination without it's ramp. It disappeared into the Twilight Zone I guess. This was not going to work since the truck is high and unloading is very difficult without it. I called the main office, she directed me to the local hub 2 hours away and they had a ramp out to us by 10:30 the next day, just in time for our unloading crew. This meant an extra trip for them out to us to deliver the ramp. Wow. Yes, the ramp should have been in the truck, but stuff happens and they dealt with it in a fast, successful and very friendly manner. Our belongings arrived in excellent condition and we are extremely satisfied with the UPack method of moving. We have moved 3 times in the last 5 years and have moved in different ways. Upack made it the easiest. most organized and most affordable way to get the job done. Hopefully we won't have to move again, but if so I would definitely use Upack again. The only thing that was a little odd, was we were moving from Washington State to Idaho, north of Boise. Our truck went from Washington to Salt Lake, Utah (through Boise) then back up to Boise and on to our new home. They have a hub in Boise, so the trip down to Salt Lake seemed a bit over the top. lol