So I own a small construction company and my office is 5 blocks north of this guys. I need a new accountant for my company and my personal and after seeing the website I thought I'll be a good neighbor and pay them a visit. What I encounter is something I haven't seen in customer service in my 20 years as a businessman. I took my bike because I'm 5 blocks away and I didn't want to move my car from parking. This is how I attend to all my appointments downtown. As I arrived I lock my bike on the other side of the wheelchair ramp and try the front door. The door was lock so I walk around the corner looking for another door or some signs. As I was about to call the office two ladies come out the front door screaming at me in the most demeaning way I have been spoken too in years. Informing me in a rude a loud voice that I'm in private property and they will be calling the police. I stay calm I have deal with many agitated people in my life and know that politeness and proper language is the best way to deal with this behavior. I ask her if an accountant work in that office complex and her demeanor change. She was about to let me in so I politely inform her that rudeness is not an acceptable behavior. I literally used this phrase and I even said for the good of human manners treating people with respect is the best way to deal with problems. She cut me off to tell me in a demeaning tone and pose that if I wanted to come in I had to change my attitude. Her words verbatim "if you want to come in sweetheart you better change that attitude" I'm a grown man older that her. Even if I was a 20 year old using diminutive adjectives as sweetheart in a demeaning tone is really rude. I inform them that I would be just calling the accountant and not coming in. Now I know from the interaction and the signs that this ladies work for the law office on the first floor and not the Taxman. But I think since the Taxman is the one losing my business that's where I should place the review. What's more I don't know if I'm not the sort of client this office wants but I would never in my life will set foot on that office. I empathize with people protecting their office buildings but unprofessional attacks aren't the way. It won't help anyone to be that way. Finally I can't help but think that my race had something to do with this interaction I'm Mexican and the two ladies are white so is hard to shake the feeling that my race gave this ladies the perception that I was somebody I could be humiliated. Anyway I hope the best for you and if you get me a written apology from the law firm I'll be happy to remove this review or even better give you a 5 star review for doing the right thing.
So I own a small construction company and my office is 5 blocks north of this guys. I need a new accountant for my company and my personal and after seeing the website I thought I'll be a good neighbor and pay them a visit. What I encounter is something I haven't seen in customer service in my 20 years as a businessman. I took my bike because I'm 5 blocks away and I didn't want to move my car from parking. This is how I attend to all my appointments downtown. As I arrived I lock my bike on the other side of the wheelchair ramp and try the front door. The door was lock so I walk around the corner looking for another door or some signs. As I was about to call the office two ladies come out the front door screaming at me in the most demeaning way I have been spoken too in years. Informing me in a rude a loud voice that I'm in private property and they will be calling the police. I stay calm I have deal with many agitated people in my life and know that politeness and proper language is the best way to deal with this behavior. I ask her if an accountant work in that office complex and her demeanor change. She was about to let me in so I politely inform her that rudeness is not an acceptable behavior. I literally used this phrase and I even said for the good of human manners treating people with respect is the best way to deal with problems. She cut me off to tell me in a demeaning tone and pose that if I wanted to come in I had to change my attitude. Her words verbatim "if you want to come in sweetheart you better change that attitude" I'm a grown man older that her. Even if I was a 20 year old using diminutive adjectives as sweetheart in a demeaning tone is really rude. I inform them that I would be just calling the accountant and not coming in. Now I know from the interaction and the signs that this ladies work for the law office on the first floor and not the Taxman. But I think since the Taxman is the one losing my business that's where I should place the review. What's more I don't know if I'm not the sort of client this office wants but I would never in my life will set foot on that office. I empathize with people protecting their office buildings but unprofessional attacks aren't the way. It won't help anyone to be that way. Finally I can't help but think that my race had something to do with this interaction I'm Mexican and the two ladies are white so is hard to shake the feeling that my race gave this ladies the perception that I was somebody I could be humiliated. Anyway I hope the best for you and if you get me a written apology from the law firm I'll be happy to remove this review or even better give you a 5 star review for doing the right thing.