Very disappointed overall. The only reason I am given them a 2 start is because I finally got my car back. They took an extremely long time to fix my car, not to mentioned that they lost my car for a full week. They forgot that they had parked my car across the street in an apartment complex. When I called they swore up and down that I must of had it towed to a different shop. During this time I was incuring extra charges by driving a rental. I always got conflicting information about the status of my car. My car received damaged while under their care ( they took care of it, that was the good thing). When I picked up my car they missed to fix one of the original problems, so I had to come back. Very dissapointed. At this time i no longer had a rental. They had my car in there possession for a month when it should have never taken more than a Week, two at a very max. The owner tried to redeem himself, stating that people went on vacation, and technicians quit on him etc and those were reasons for the delay. My insurance company was also very dissapointed in the entire process . They even discussed the idea of not doing business with shop again. I wish them the best, but they really have to get it together. I truly hope that no one else has to go through the unnecessary hassle they put me through.
All USA
Very disappointed overall. The only reason I am given them a 2 start is because I finally got my car back. They took an extremely long time to fix my car, not to mentioned that they lost my car for a full week. They forgot that they had parked my car across the street in an apartment complex. When I called they swore up and down that I must of had it towed to a different shop. During this time I was incuring extra charges by driving a rental. I always got conflicting information about the status of my car. My car received damaged while under their care ( they took care of it, that was the good thing). When I picked up my car they missed to fix one of the original problems, so I had to come back. Very dissapointed. At this time i no longer had a rental. They had my car in there possession for a month when it should have never taken more than a Week, two at a very max. The owner tried to redeem himself, stating that people went on vacation, and technicians quit on him etc and those were reasons for the delay. My insurance company was also very dissapointed in the entire process . They even discussed the idea of not doing business with shop again. I wish them the best, but they really have to get it together. I truly hope that no one else has to go through the unnecessary hassle they put me through.