My review is based solely on my experience re: a watch repair that I requested in July 2017: In July 2017, I brought my watch to Fred Meyer Jewelers to repair a broken crown and replace the crystal. To their credit, they did not try to upsell me, and they told me that it might make more sense to buy a new watch than to spend the money on those repairs. With the benefit of hindsight, I should've heeded that advice. Instead, I asked them to proceed with the repairs. I was told that the repair would take about two weeks. But, it took them more than three months just to get the parts -- and during those three months, they weren't great about calling me with updates. Then, once they finally got the parts, they called to tell me that there were additional problems with the watch, i.e., a broken date wheel and dead kinetic battery. To their credit, they offered to comp me to replace the battery. But, at that point, I didn't want to pay the additional cost to fix the broken date wheel (or wait another three months for them to get the parts), or pay for partial repairs that would not leave the watch fully functional. Bottom line, after three months of waiting, instead of going home with a fully functional watch, I declined all of the repairs and donated the watch to them for parts. As noted above, I sincerely give them credit where it's due. But, in light of this experience, I'd be strongly disinclined to take a watch here for any repair that would require them to order parts.
All USA
My review is based solely on my experience re: a watch repair that I requested in July 2017: In July 2017, I brought my watch to Fred Meyer Jewelers to repair a broken crown and replace the crystal. To their credit, they did not try to upsell me, and they told me that it might make more sense to buy a new watch than to spend the money on those repairs. With the benefit of hindsight, I should've heeded that advice. Instead, I asked them to proceed with the repairs. I was told that the repair would take about two weeks. But, it took them more than three months just to get the parts -- and during those three months, they weren't great about calling me with updates. Then, once they finally got the parts, they called to tell me that there were additional problems with the watch, i.e., a broken date wheel and dead kinetic battery. To their credit, they offered to comp me to replace the battery. But, at that point, I didn't want to pay the additional cost to fix the broken date wheel (or wait another three months for them to get the parts), or pay for partial repairs that would not leave the watch fully functional. Bottom line, after three months of waiting, instead of going home with a fully functional watch, I declined all of the repairs and donated the watch to them for parts. As noted above, I sincerely give them credit where it's due. But, in light of this experience, I'd be strongly disinclined to take a watch here for any repair that would require them to order parts.