Northwest Automotive Inc.

They explain everything clearly and get the job done right( with a warranty )

I've never had a mechanic repair anything on any of my cars until I had a spark plug blow out of the threads on my wife's car, which she uses for work. I'm a DIY guy, but knew better than to try this kind of repair for the first time. I called other shops first after the breakdown, but I'm glad Doug ended up being the guy who could turn around my car in the time I needed. Doug got my car fixed at the price I expected and by the time I needed it. Labor and parts were reasonable - a $70 ignition coil (which the plug took out when it ejected) and 1.5 hours labor to repair the damage with a proper insert, not a helicoil nor just "tapping it out" as other shops had quoted offhand over the phone (Doug would not offer a set solution until he took a look at how bad the damage was, which I appreciated). He recommended some reasonable additional service without pushing it when he called me with a quote after he was able to look at my car (replacing the other 5 spark plugs properly to prevent the same problem from happening and replacing leaky valve cover gaskets, which I'd just been ignoring). I needed to get the car back on the road ASAP for my wife's job and there was no hassle in settling on the minimum repair, which is what he offered initially. When I went to pick up the car, Len, the other tech at the shop, offered some advice when I asked on how to safely remove the other plugs if they felt corroded in the heads if I went to do the job myself. I am living a bit on the cheap but I may just shell out the bucks to have Doug to the plug job when I'm able, I'm very pleased with how his shop handled my problem and will recommend him to anyone else I know.