Placed an online order less than 24hrs ago. When I look online today a pair of boots I purchased are now $5 cheaper than yesterday. As I have not received any confirmation that my order had been shipped yet I contacted customer service to have the $5 refunded to me for the difference in price. I was told this could not be done I would have to wait for my order then ship it all the way back and then place another order?! Why would I have to go to the extremes when i could simply be refunded the difference! I check online again and now they are sold out of my size so their solution is would not work! The lack of customer service from Pamela and Jessica is unreal! I DO NOT suggest ever buying anything from this company!! Steer clear they will screw you no matter what!
Placed an online order less than 24hrs ago. When I look online today a pair of boots I purchased are now $5 cheaper than yesterday. As I have not received any confirmation that my order had been shipped yet I contacted customer service to have the $5 refunded to me for the difference in price. I was told this could not be done I would have to wait for my order then ship it all the way back and then place another order?! Why would I have to go to the extremes when i could simply be refunded the difference! I check online again and now they are sold out of my size so their solution is would not work! The lack of customer service from Pamela and Jessica is unreal! I DO NOT suggest ever buying anything from this company!! Steer clear they will screw you no matter what!