It is sad when a funeral home can be compared to a used car buying experience! We were overcharged and when questioned about the extra expense added, we were told it was state law for the fee. Asked for a copy of the RCW and none could be provided and then they said they thought for sure there was an RCW. We eventually got the overcharge of approx $1500 returned. They set up a meeting time to give me the refund but during the meeting told me that it was easier for them to send a check. Why waste my time with a meeting? We received a check in the wrong amount and after several phone calls received the remaining amount. After the funeral we got notices and phone calls from banks, health provider, social security etc, basically questioning why we were still receiving money for my father when he supposedly died several months prior to his actual death. The funeral director, Madison, informed social security with the wrong date of death! When asked about this, she acted like it was no big deal that she made a mistake. If you need to use this funeral home be sure to know what you are paying for. If they screwed us, I am positive that they do this on a regular basis!!!!
All USA
It is sad when a funeral home can be compared to a used car buying experience! We were overcharged and when questioned about the extra expense added, we were told it was state law for the fee. Asked for a copy of the RCW and none could be provided and then they said they thought for sure there was an RCW. We eventually got the overcharge of approx $1500 returned. They set up a meeting time to give me the refund but during the meeting told me that it was easier for them to send a check. Why waste my time with a meeting? We received a check in the wrong amount and after several phone calls received the remaining amount. After the funeral we got notices and phone calls from banks, health provider, social security etc, basically questioning why we were still receiving money for my father when he supposedly died several months prior to his actual death. The funeral director, Madison, informed social security with the wrong date of death! When asked about this, she acted like it was no big deal that she made a mistake. If you need to use this funeral home be sure to know what you are paying for. If they screwed us, I am positive that they do this on a regular basis!!!!