My children and I have always been very taken care of and treated so kindly by everyone behind the front desk. Tia was exceptional with my children and my own personal nervousness. Then why the 2 stars? The front desk receptionist Paula, ruins any good that comes with this office. She throws snarky comments out in conversation that are completely unnecessary. She is stuck in a rudimentary stage in regards to her social skills. She has a difficult time thinking before she speaks.
The last straw was today 5/30/2017 when my husband showed up for his appointment, he was treated very poorly. I called Paula a week ago and informed her my husband was recently retired from the military and desperately needed dental work. I also informed her of his serious anxiety that came with being seen. It took me literally calling and forcing him to go to get him to be seen. She wanted paperwork printed out and filled out before hand or he needed to arrive early. Our computer the night before decided to not cooperate and we were unable to print the paperwork out. This was followed by a "not off to a good start" comments. Then she runs his DOD number only to find out his benefits for dental were never updated. So she proceeds to lecture him on how inconvenient it is for their business because they blocked a time off for him and so on all while clipping her nails at the desk. None of this was his fault and the guilt trip was uncalled for!
Yes Paula, you did apologize on the phone when I called and canceled my entire families future appointments (family of 5) . And no, I was not at this appointment with my husband but I do believe him because of the first hand experiences I have had with you the last couple of years. You also admitted to saying the things you did to my husband on the phone with me, by correcting the discourteus behavior when I didn't say it correctly back to you.
Regardless, this family of 5 will be heading to another dental office in town.
Yelm Prairie Dental is wonderful BEHIND the front desk. My family of 5 just couldn't take the boorish behavior from the front any longer.
All USA
My children and I have always been very taken care of and treated so kindly by everyone behind the front desk. Tia was exceptional with my children and my own personal nervousness. Then why the 2 stars? The front desk receptionist Paula, ruins any good that comes with this office. She throws snarky comments out in conversation that are completely unnecessary. She is stuck in a rudimentary stage in regards to her social skills. She has a difficult time thinking before she speaks. The last straw was today 5/30/2017 when my husband showed up for his appointment, he was treated very poorly. I called Paula a week ago and informed her my husband was recently retired from the military and desperately needed dental work. I also informed her of his serious anxiety that came with being seen. It took me literally calling and forcing him to go to get him to be seen. She wanted paperwork printed out and filled out before hand or he needed to arrive early. Our computer the night before decided to not cooperate and we were unable to print the paperwork out. This was followed by a "not off to a good start" comments. Then she runs his DOD number only to find out his benefits for dental were never updated. So she proceeds to lecture him on how inconvenient it is for their business because they blocked a time off for him and so on all while clipping her nails at the desk. None of this was his fault and the guilt trip was uncalled for! Yes Paula, you did apologize on the phone when I called and canceled my entire families future appointments (family of 5) . And no, I was not at this appointment with my husband but I do believe him because of the first hand experiences I have had with you the last couple of years. You also admitted to saying the things you did to my husband on the phone with me, by correcting the discourteus behavior when I didn't say it correctly back to you. Regardless, this family of 5 will be heading to another dental office in town. Yelm Prairie Dental is wonderful BEHIND the front desk. My family of 5 just couldn't take the boorish behavior from the front any longer.