When the Shoe Fits Grand Central

Had a great experience shopping with an excellent salesman. They did not have my size so it had to come from the Salmon Creek store. After 5 days I called to see if they had come in. They could not locate my shoe and called me back. I was directed to a website to confirm which shoe then was told it was at the store. When I arrived at the store it was a different shoe without laces. How is that possible? I was asked if I wanted them to search another store.... again lol! I bought them online instead for less