Took my macbook in to have a diagnosis done on it. The machine wasn't booting and after trying all of the basic keypress sequences and trying to do a safe boot I was stumped. They charge $49 for a diagnosis which is fair. Unfortunately they had no clue why it was happening and instead told me it's working just fine. Ok, I can accept that. The problem arose when they asked me if I wanted them to clean the inside of the machine for an additional $60. I said "no, I can easily do that myself". To which they told me they had already done the work while the tech was inside the computer. They then said it would be $60. I agreed to pay and hung up. I called them right back though when I realized how dishonest it is to do work without getting consent and then charge for it. To top it off, the price of $60 for a cleaning normally covers the cost of taking the machine apart. Because they had already charged me $49 to take the machine apart, they were effectively double charging me for work they had already done. In the end they didn't charge me for the cleaning but I left feeling like they were really dishonest. I imagine other people get charged for this all of the time and either don't know better or are too shy to stand up for themselves. Shame on you West Seattle Computers! In addition, when you surrender your laptop and it's password along with all of the potentially sensitive files on your laptop to a tech, it feels really uneasy knowing that they are not 100% honest in their business practices. Who knows if you can trust them with your files.
All USA
Took my macbook in to have a diagnosis done on it. The machine wasn't booting and after trying all of the basic keypress sequences and trying to do a safe boot I was stumped. They charge $49 for a diagnosis which is fair. Unfortunately they had no clue why it was happening and instead told me it's working just fine. Ok, I can accept that. The problem arose when they asked me if I wanted them to clean the inside of the machine for an additional $60. I said "no, I can easily do that myself". To which they told me they had already done the work while the tech was inside the computer. They then said it would be $60. I agreed to pay and hung up. I called them right back though when I realized how dishonest it is to do work without getting consent and then charge for it. To top it off, the price of $60 for a cleaning normally covers the cost of taking the machine apart. Because they had already charged me $49 to take the machine apart, they were effectively double charging me for work they had already done. In the end they didn't charge me for the cleaning but I left feeling like they were really dishonest. I imagine other people get charged for this all of the time and either don't know better or are too shy to stand up for themselves. Shame on you West Seattle Computers! In addition, when you surrender your laptop and it's password along with all of the potentially sensitive files on your laptop to a tech, it feels really uneasy knowing that they are not 100% honest in their business practices. Who knows if you can trust them with your files.