Wells Fargo Bank

Most of the employees there are nice, friendly and very good at their job. My main complaint with this branch is the woman who is there notar public. She is totally incompetent and does not know what she is doing. I have taken a number of documents there to be notarized, they are essentially the same documents; a release of interest in a lawsuit for the benefit of another family member. Without fail, she tells me that the notary language is wrong and either refuses to notarize, or has to call corporate to get approval (usually taking about 30 minutes). After the third time this happened I just started going to another bank, or another Wells Fargo branch. Nobody else had a problem and notarized without question. It just so happens that I am a notary also, and I have no idea what her problem is with the notary language, as did the other notary's who approved my documents. I would strongly urge Wells Fargo to either retrain this employee or find someone who knows what they are doing. I'm seriously considering changing banks because of this. I already avoid going to this branch but thought I would give it one more try. Same result. I now drive an extra 10 minutes just to avoid this branch.

Horrible customer service here. Other branch at Tacoma Mall is good but this branch laughs in your face when you try to explain a service (third party deposit) that they did like a month ago and at the Tacoma Mall branch, a week ago. They would NOT help us in any way. We were the only ones there and all the tellers were just laughing at how horrible we were treated as they kept basically saying "sorry, can't help you. please go away" . Never coming inside this branch again. Ive been a member for a while and this branch is a nightmare. It's a headache because I called the Tacoma Mall branch after that and they said it's "under the Manager's decision" if they want to do it or not. So they didn't want to do it. Period. No customer service. Oh and on that note, when we walked in, we were the only customers walking in and we were not greeted in any way or told which of the two staring tellers wanted to help us. They just stared as we were like "uh, we'll just go to this one" but I guess it didn't matter since they both gave zero customer service anyway!