Twin Lakes Post Office

I recently went here to mail a package. I was reading the board trying to figure out what options are available. When I was asked if needed help. I wish I could remember her name. Am Asian woman who was working was very helpful and really friendly. Got me the best service at the best available price. No complaints

I don't understand why this branch has a phone number listed if their not going to answer. My husband and I were waiting for a package from USCIS to be delivered to my parents home. We waited a month and no package. After contacting USCIS they gave us a tracking number and the tracking number said the package was delivered but nothing was been received (the documents inside are very important and it's highly unlikely that it was misplaced because we've been waiting 2 years to get to this point). My husband waited on the national line for an hour for them to send the Twin lakes branch a message to contact my husband. I missed the call and received a voicemail from Raj? but he sounded like calling us was incredibly inconvenient and left the same phone number listed on there website for us to call them back at. HOW DO WE CALL THEM BACK WHEN THEY DON'T PICK UP THE PHONE????? and there voicemail is full. I would never bother with this post office if our package wasn't so important. All we needed to know was if the package was dropped off at the wrong house or returned. My husband and I relocated to a different part of Washington making things even more difficult. Before I have to pay $455 to replace the package sent from USCIS, I would at least like to know everything was done to locate it. I don't think that's too much to ask.