Town Toyota

I called and trying to ask for a 90k miles service quote on my 2009 Scion XB and a gal couldn’t answer it over the phone. So I drove to their service shop to ask for it and not to mention this is very inconvenient that I would have to drive there. When I got there , the gal at the first desk in the service department told me that she can’t help me with that quote and looking for a guy to help me with it. Couple minutes standing there , one of the guy walking back to his desk(the last desk) and the gal walked to his desk and start telling him about my situation. However, I keep seeing the gal was talking to the guy and keep looking my way and smiling. When I looked at them , they both turned their face and back away from me and didn’t help me at all. When another of their employees walking by and asked me if I got any help and I told him not really and she started walking back and told that employee she can help me. She started to asked me why I’m there when I literally told her that I need to ask for a quote and told her my year/make/model of my car when I first got there. She still asked me those things again so basically she was able to help me with it but instead she chose not to. I still didn’t get any quotes for it. It was a worse customer service I ever had at a car dealership. We moved from Bellevue to this town and never have any issue at the car dealership there but here we are. You would think little town like this would have such a great customer service for their small community but guess not. I am a google local guide reviewer and if you ever come by this area and visit this dealership; I would highly suggest not to get your car service here. If you cant provide good relationships with your customer and make it more convenient then it can really affect your business and customers.