I was put on hold...no one came back for 21 min. Then when someone did, he said he will check. At this point I really just wanted to see how long it would take. A few seconds later another person came on and said he has never heard of the product. Without double checking and was rude about it. I have managed clothing stores and understand how things come up and you forget about people who call...but for me it was the rudeness and not apologizing for the wait.
All USA
I was put on hold...no one came back for 21 min. Then when someone did, he said he will check. At this point I really just wanted to see how long it would take. A few seconds later another person came on and said he has never heard of the product. Without double checking and was rude about it. I have managed clothing stores and understand how things come up and you forget about people who call...but for me it was the rudeness and not apologizing for the wait.