I brought my car into South Hill Collision in Puyallup, WA only because the lady that sctratched my car had insurance with a direct pay situation set up with the shop. First, they scheduled me two weeks out after the car was checked (I should have known then, the shop was too busy). I dropped it off on Monday and was told it would only be a couple days. This was a very small scratch on the fender. I called back on Wednesday to find out when I could get it back. I found out they had not started. Called back on Thursday and found out they were looking at it and maybe getting it to paint department. Called back Friday and they still had not painted it. They promised it would be done monday. Got a call Monday and they said it'll be done and ready to go at 1 pm. I came in at about 1:10 pm to find out they still are not done. This has given me time to write all my reviews of this place. Not impressed at all.
Car should have taken 2 to 3 days to complete. MAX
This shop took 7 days!?!?!
They charged for 8 hours of work???? How does this come out to 7 days?
Customer service at the front always seems too busy to help anyone at the front. Meanwhile all they do is talk to eachother and complain about their lives.
Horrible experience. Not recommemded at all.
All USA
I brought my car into South Hill Collision in Puyallup, WA only because the lady that sctratched my car had insurance with a direct pay situation set up with the shop. First, they scheduled me two weeks out after the car was checked (I should have known then, the shop was too busy). I dropped it off on Monday and was told it would only be a couple days. This was a very small scratch on the fender. I called back on Wednesday to find out when I could get it back. I found out they had not started. Called back on Thursday and found out they were looking at it and maybe getting it to paint department. Called back Friday and they still had not painted it. They promised it would be done monday. Got a call Monday and they said it'll be done and ready to go at 1 pm. I came in at about 1:10 pm to find out they still are not done. This has given me time to write all my reviews of this place. Not impressed at all. Car should have taken 2 to 3 days to complete. MAX This shop took 7 days!?!?! They charged for 8 hours of work???? How does this come out to 7 days? Customer service at the front always seems too busy to help anyone at the front. Meanwhile all they do is talk to eachother and complain about their lives. Horrible experience. Not recommemded at all.