Silk Road Environmental LLC

I've been chatting with Ray Lam (owner) since 2011. It's so rare and such a benefit to be able to speak with, to work with the owner of a local company. To work with someone who gives freely of his expertise and encouragement for the client's project. Ray has a CAN DO outlook and it's contagious. Ray Thinks Globally and Acts Locally, creating local jobs in manufacturing and installation. Not-to-mention offering job training for youth in the Renewable Energy market. Ray cares about the most economical and environmental solutions for your individual situation. In 2011 Ray was happy to visit my home and farm, offering and discussing a variety of options. Everything from a simple, basic setup for domestic hot water and/or radiant flooring to eliminating the problem of frozen water for the horses and livestock. Fast forward (slow motion by me) to 2015 and I finally purchased a Sapphire and Mini Lava - first for the house radiant flooring and second for an off grid container house plan. Slow motion again to 2017 and I asked at the last possible minute, could Ray install the Sapphire at the house - for this 2017-2018 Winter ?!?! It was like it was just yesterday that we'd first started talking. Ray was willing to squeeze me in, despite being booked for months. Of course - after six years from his first visit - he needed to look at my set-up again - which he did willingly. And then he scheduled the install in the middle of the holiday season! The install was flawless on Ray's part. But there was a manufacturing issue on the new HW tank. Ray was there to solve the problem within 24 hours of reading my texts - despite being out of town. NO charge for the fix. I couldn't be happier with Ray or his product. Ray provides a customized owner's manual with pictures of your system. I can't wait to see the results in the PUD bill, smile. PS - Ray gave freely of his time - spending at least an extra hour explaining the system to my 22 year old grandson and his friend. Ray was doing exactly what he preaches - getting youth excited about the SOLAR possibilities.