My biggest complaint is that when they're busy and you've walked inside to the pharmacy counter they NEVER acknowledge you until they finish servicing the drive-thru. Which sometimes takes forever. And there's usually several people behind the counter at once. In my mind, good customer service includes a greeting/acknowledgement, and that they'll be with you as soon as they can, if they can't get to you right away. You would think at LEAST one of the people standing back there could look up. I am way more understanding of a longer wait time than normal if I have been acknowledged, and I am sure I'm not the only one.
All USA
My biggest complaint is that when they're busy and you've walked inside to the pharmacy counter they NEVER acknowledge you until they finish servicing the drive-thru. Which sometimes takes forever. And there's usually several people behind the counter at once. In my mind, good customer service includes a greeting/acknowledgement, and that they'll be with you as soon as they can, if they can't get to you right away. You would think at LEAST one of the people standing back there could look up. I am way more understanding of a longer wait time than normal if I have been acknowledged, and I am sure I'm not the only one.