The app doubled our order and when I called and explained to the manager he said he comped the extra three pizza and only charge us for the pizzas we ordered. I mentioned we wouldn't be in the area the next day so we couldn't come in and speak to the owner. We tried to send the extra three pizzas back with the driver and they wouldnt take them. They waited 24 hours and charged us the full amount. Worst customer service ever and the "manager" who answered the phone sounded like a teenager who openly admitted their app does this all the time.
All USA
The app doubled our order and when I called and explained to the manager he said he comped the extra three pizza and only charge us for the pizzas we ordered. I mentioned we wouldn't be in the area the next day so we couldn't come in and speak to the owner. We tried to send the extra three pizzas back with the driver and they wouldnt take them. They waited 24 hours and charged us the full amount. Worst customer service ever and the "manager" who answered the phone sounded like a teenager who openly admitted their app does this all the time.