Phinney Ridge Animal Hospital

To give you an idea of how negative my experience was at Phinney Ridge Animal Hospital this is the first google review I've ever felt compelled to write. I've had bad service and experiences, but what occurred today borders on negligence. I brought my 6 yr old Pomeranian in because he's been having accidents inside the house (normally very well house trained), and seems to be overly thirsty. When I called their hospital to make an appointment I told them these exact symptoms. All I was told was to bring him in and they would have his records transferred from his old vet since I just moved to the area. When I arrive, the first thing they ask if he's used the bathroom because they'll need a urine sample. I informed them that he just went on the walk from the car - I could have easily prevented this by carrying him. After talking to the veterinarian she further explains that they need a urine sample because the symptoms sound like it could be a UTI. Since after a walk we were unable to get a sample, they try using a catheter. At this point, I'm sitting in the front office hearing my dog Arlo scream in pain, knowing that it's probably in vain, and could have easily been prevented if I was informed he shouldn't use the bathroom before arriving. I won't go into the details of the rest of my negative experience, but long story short I was promptly charged almost $200 and given an empty cup to get the sample on my own and bring it back. I expressed my displeasure and in response given little to no apology as the person I spoke to rolled their eyes back. In retrospect, I should have probably assumed they may need a urine sample along w/ a blood sample. But when I have ever gone to the doctor personally, or another vet hospital for my dog and a urine sample was required, I was always informed to lay off using the restroom before. Furthermore, it's not a usual situation for me, all I'm thinking about is getting my pet to somebody that can help him. THEY ARE THE EXPERTS AND SHOULD ADVISE ACCORDINGLY. This occurred earlier today. Now I'm left with a dog that was unnecessarily put through pain using a catheter, and needing to collect a sample on my own which I'll take to another vet. I've already requested they send the blood results to another clinic once they arrive.