Poor communication, from the top down. We had a patient on their way to an appointment and their case had not been delivered yet. We called the lab and the owner told us that we were, "on her list to call for a couple of weeks" (her exact wording) - but we had not been called. No case, no communication about why they would not be able to make the due date, and no apology made. Just excuses.
Last strike - I called them about a nightguard they made which had cracked in less than a year. A quality lab with a responsible owner will warranty their work for a year, like Nakanishi does. The patient was leaving the state in a week and we asked Olympic if they could accommodate that schedule. I was told yes, so we sent on the materials to them. This only seemed an appropriate thing for them to do from a customer service perspective, since they were responsible. The owner never mentioned a rush fee. She called my office the NEXT day (after they already had my impressions) to tell us that there was a rush fee, and then tried to say she had told me about it the day before. This makes no sense. If she had told me about it the day before, why would she call my office to tell me about it the next day?
When we severed working with them and they returned the unfinished cases to my office, they threw everything for those 2 cases into the same box - all the impressions, models, and 4 quadrant bite registrations - with no distinguishing which items belonged to what patient, and no prescription slips. Just zero integrity.
This lab has inconvenienced my office far too much with their lack of responsibility. I do not recommend using this lab. Very poor operations.
All USA
Poor communication, from the top down. We had a patient on their way to an appointment and their case had not been delivered yet. We called the lab and the owner told us that we were, "on her list to call for a couple of weeks" (her exact wording) - but we had not been called. No case, no communication about why they would not be able to make the due date, and no apology made. Just excuses. Last strike - I called them about a nightguard they made which had cracked in less than a year. A quality lab with a responsible owner will warranty their work for a year, like Nakanishi does. The patient was leaving the state in a week and we asked Olympic if they could accommodate that schedule. I was told yes, so we sent on the materials to them. This only seemed an appropriate thing for them to do from a customer service perspective, since they were responsible. The owner never mentioned a rush fee. She called my office the NEXT day (after they already had my impressions) to tell us that there was a rush fee, and then tried to say she had told me about it the day before. This makes no sense. If she had told me about it the day before, why would she call my office to tell me about it the next day? When we severed working with them and they returned the unfinished cases to my office, they threw everything for those 2 cases into the same box - all the impressions, models, and 4 quadrant bite registrations - with no distinguishing which items belonged to what patient, and no prescription slips. Just zero integrity. This lab has inconvenienced my office far too much with their lack of responsibility. I do not recommend using this lab. Very poor operations.