NorthWest Smile Dental and Denture

Removed mercury amalgam WITHOUT precautions--NO DENTAL DAM to prevent patient inhaling mercury shavings. Dental assistant fitted temporary crowns/bridge with terrible fit--gap at the back, and the crowns huge--wide against the cheek & where tongue runs inside. There's continuing discomfort in entire jaw/bite alternating w/pain. I knew something was terribly wrong w/the temporary & requested asked to change to individual crowns w/NO bridge. Yeoni refused. Dr. Choi didn't want to explain his insistence on a bridge rather than implant but I pressed him. He admitted I do NOT have bone loss or gum disease. So, I said I'd rather have waited for an implant. He insisted that was "over-treatment." NOT for me! He should have consulted me! After cementing he arose & not looking at me said "hold for 5 minutes then sit for 5 minutes." Yet assistant came 2 minutes later not 5 minutes! I couldn't object as my mouth was cemented. Then she kept jabbing my gum scraping cement. The bridge is a nightmare! I've since learned best practice is to install permanent bridge temporarily for a week to try fit BEFORE cementing. There were countless other issues including I could NOT reach office when in extreme discomfort & panic w/huge temporary. The phone did not allow messages! I finally sent email but no response for a week--and only after I complained! Important treatment messages to dental office were not returned for nearly a week! I sought to have a treatment change to 2 crowns & NO bridge. THEN again NO dental dam used to shave temp bridge. I also asked what product was used for the "build-up" and whether pins were used. I wondered if these were causing my pain, but again--no response to my important patient treatment inquiries. Furthermore, the dental practice REFUSES to REFLECT actual patient payments with exact payment amount and dates on statements. Instead, this practice arbitrarily applies "write-off" to patient statements PRIOR to posting patient's actual payment. So, if the patient seeks reimbursement from their tribal elder health program--the statement does NOT reflect the ACTUAL amount the patient paid. The office manager was condescending and refused to print an accurate statement showing my actual payment. I've consulted accounting experts who affirm that any practice write-off should be noted AFTER reflecting the patient's full payment. Also, FYI, they have coupons on their website, still today, that they refuse to honor! I've forwarded to many others who've witnessed the coupons. Yet, when I presented the coupon upon having paid my full bill as stated, I was embarrassed in the waiting room as Yeoni just stared at the coupon and said she couldn't do this. She went into a long song and dance about the website not taking the coupon down so it cost them a lot of money and so she couldn't honor it. I was astounded. Since then, after posting this complaint, that person called me to say they would honor the coupon. She ought to have done so in the first place and not embarrass me in the waiting room in front of everyone. Significantly, for me as a patient--their phones were turned off over the weekend so one could not call the office to leave important message about discomfort and when I resorted to email it was nearly a week before they responded. There is so much more that has transpired since. Meanwhile, my whole mouth hurts now. Not just where the crown/bridge was installed. And yet, the manager was dismissive. Also, he had never been introduced to me. I only spoke with Yeoni & the new employee who printed out faulty statements failing to reflect my ACTUAL full payments to this practice! I requested a refund so that I can see a different dentist, but they kept insisting I return to this dentist for adjustment. Given all they've done to me, why on earth would I trust him to do anything else to me! I requested refund so I could have different dentist, but they refused!