OH WOW! I was so shocked seeing such a LOW rating for Nordstrom (2.7) really. However, after my recent visit to the Tyson Corner store and reading other reviews just gives more reasons to start believing Nordstrom is no longer worth the Time nor Money. I constantly get compliments from family and friends for the sense of Style that Nordstrom provides me, but to how I was handled today as a customer makes me want switch to Neiman Marcus rating score (4.4). Where I would properly spend the same amount but nonetheless I will be SATISFIED as A Customer. Will story time, I had gone to the Tyson corner store on 11/16/17 to purchase some cloth. I picked up few items and made my way to the check out where a cashier on training had helped me, I believe her name was Sindri. Although, the process was super long but I had no problem because she made me feel well taking care of. The reason why it took a while was because I was attempting to give Nordstrom a 2nd chance and re-opening my Credit card. To which it was declined however I called it in right then and there to question why? It didn't make any sense I use to be a Member. The representative Jennifer was beyond AWSOME! She reviewed the Credit application and approved it RIGHT AWAY. I bought my things and left. Than I thought what better place to buy UGG shoes than Nordstrom. Every year I add a new UGG shoe to my Collection. On 11/22/17 I make my way to the shoes department on the first floor where Fareed was helping me, again I believe he was slightly new but overall he helped me in getting what I came in for and was Very Professional too. I made my purchase and left with the pair of UGG boots. Came around THANKSGIVING 11/24/17 when I had planed to take the new UGG to style out with. Meets me a small problem where the shoes turned to be the ring size. The box that contained the boots had the right size (7), but the boots were (8). Mistakes happen I typically check before I purchase however Fareed was busy and I had a line behind me so I forgot to check the size, I saw the 7 on the box and thought YES that’s the right size. This is where my problem started to develop, 11/28/17 I went back to exchange the boots to the correct size. I walk in to the store and I immediately felt happy I MUST SAY LOVED THE CHRISTMAS DECOR. Not too long before I walked to the shoes department on the second floor to ask for a manger. Maya greets me with 'How can I help you'. I said yes I have two questions one being is there a different between the first floor and second floor shoes department {to which Maya said no it doesn't matter}. I than said ok my second question is can I speak to a manger {to which my said I'm a manger}. I explained my reason for the visit, which was to exchange the shoes along that to the inconvenience to my time to get 10% off the total cost. Would have been an equal or lesser value to an employee discount it was not much (18 dollars off $181.00). Lets PAUSE, Her attitude was really what CHANGED MY HAPPINESS TO MADNESS. Maya as a manger was defiantly behaving as a new employ that didn't have customer service specialty at all, also I KNOW FOR FACT SHE IS NOT NEW. I have requested a manger during my last year of shopping there and she was the one who did not help. NOT ONCE BUT TWICE FAILED TO MAKE ME FEEL APPRECIATIVE, WELL TAKING CARE OF OR SLIGHTLY SATISFIED. Back to my story, Maya than tells me she is going to check and see if they have the boots in stock. I take myself to my favorite section to look at more UGG'S while I wait. Surprisingly Fareed who worked down stairs shows up with a smile and greets me. I didn't understand why he was there when I had walked in and specifically asked for the manager I get the representative who previously sold me the shoes. I felt like I was a problem to Maya that made no sense to me because it wasn't my first time needing her help or assistant as she claims to be "THE MANGER". When we go into a store and Request a Manger it's because we as customers want a higher level of understanding, unfortunately not HERE. RETURNED the UGG, and left.
All USA
OH WOW! I was so shocked seeing such a LOW rating for Nordstrom (2.7) really. However, after my recent visit to the Tyson Corner store and reading other reviews just gives more reasons to start believing Nordstrom is no longer worth the Time nor Money. I constantly get compliments from family and friends for the sense of Style that Nordstrom provides me, but to how I was handled today as a customer makes me want switch to Neiman Marcus rating score (4.4). Where I would properly spend the same amount but nonetheless I will be SATISFIED as A Customer. Will story time, I had gone to the Tyson corner store on 11/16/17 to purchase some cloth. I picked up few items and made my way to the check out where a cashier on training had helped me, I believe her name was Sindri. Although, the process was super long but I had no problem because she made me feel well taking care of. The reason why it took a while was because I was attempting to give Nordstrom a 2nd chance and re-opening my Credit card. To which it was declined however I called it in right then and there to question why? It didn't make any sense I use to be a Member. The representative Jennifer was beyond AWSOME! She reviewed the Credit application and approved it RIGHT AWAY. I bought my things and left. Than I thought what better place to buy UGG shoes than Nordstrom. Every year I add a new UGG shoe to my Collection. On 11/22/17 I make my way to the shoes department on the first floor where Fareed was helping me, again I believe he was slightly new but overall he helped me in getting what I came in for and was Very Professional too. I made my purchase and left with the pair of UGG boots. Came around THANKSGIVING 11/24/17 when I had planed to take the new UGG to style out with. Meets me a small problem where the shoes turned to be the ring size. The box that contained the boots had the right size (7), but the boots were (8). Mistakes happen I typically check before I purchase however Fareed was busy and I had a line behind me so I forgot to check the size, I saw the 7 on the box and thought YES that’s the right size. This is where my problem started to develop, 11/28/17 I went back to exchange the boots to the correct size. I walk in to the store and I immediately felt happy I MUST SAY LOVED THE CHRISTMAS DECOR. Not too long before I walked to the shoes department on the second floor to ask for a manger. Maya greets me with 'How can I help you'. I said yes I have two questions one being is there a different between the first floor and second floor shoes department {to which Maya said no it doesn't matter}. I than said ok my second question is can I speak to a manger {to which my said I'm a manger}. I explained my reason for the visit, which was to exchange the shoes along that to the inconvenience to my time to get 10% off the total cost. Would have been an equal or lesser value to an employee discount it was not much (18 dollars off $181.00). Lets PAUSE, Her attitude was really what CHANGED MY HAPPINESS TO MADNESS. Maya as a manger was defiantly behaving as a new employ that didn't have customer service specialty at all, also I KNOW FOR FACT SHE IS NOT NEW. I have requested a manger during my last year of shopping there and she was the one who did not help. NOT ONCE BUT TWICE FAILED TO MAKE ME FEEL APPRECIATIVE, WELL TAKING CARE OF OR SLIGHTLY SATISFIED. Back to my story, Maya than tells me she is going to check and see if they have the boots in stock. I take myself to my favorite section to look at more UGG'S while I wait. Surprisingly Fareed who worked down stairs shows up with a smile and greets me. I didn't understand why he was there when I had walked in and specifically asked for the manager I get the representative who previously sold me the shoes. I felt like I was a problem to Maya that made no sense to me because it wasn't my first time needing her help or assistant as she claims to be "THE MANGER". When we go into a store and Request a Manger it's because we as customers want a higher level of understanding, unfortunately not HERE. RETURNED the UGG, and left.