Madrona Digital

First of all, I would like to state that I have never in my life written a review about anything - contractors, restaurants, amazon purchases, etc. However, dealing with Madrona has been such a long drawn out and negative experience that I want other people to be aware of what they're getting involved with. Additionally, our friends that recommended Madrona originally said they would rescind their recommendation once their fairly simple project dragged on for months. I would find a different company if I were you. Anyways, we moved into our home at the beginning of November 2013 and promptly set up an appointment with Madrona to update the home speaker system and additional home theater items. We thought the price was high, but they were recommended from a friend that was currently having work done by Madrona. To make a long story short, we signed the contract on 11/22/13 and today, 8/22/14, the project is still outstanding. Work started in January and the original team that came out to do the work was pleasant to work with but stated that our proposal included items that would not quite work with our set up. Therefore some items on our proposal were switched around and the project was put on hold as we waited for more supplies. This happened multiple times... One of our main visible speakers has never had a cover on it. We were told that it was a floor sample and that as soon as our speaker came in (we were told multiple times that it was ordered for us) they would come out and install it. We are still sitting here with a floor sample speaker in our living room without a cover on it. We tried to contact John multiple times to ask where our speaker was and have been informed that he left the company. We have now been dealing with Mike B and this is turning into a hassle also. Can we just have our speaker and be finished with this please? Additionally, our contract stated that we did not have to pay the last 10% until everything was complete, but John called repeatedly and stopped by our home requesting that we pay it because they were closing the books. I have no idea why we let ourselves be pressured by him and paid that remaining 10% - not very smart on our part. Therefore, go with Madrona if you want to pay for a never-ending project where you will never receive everything you were told you'd receive. This whole experience has been ridiculous.

I had a project I started at home trying to get 4 TVs set up and mounted in the same room (2 TV's on top and 2 directly below). We had been trying to figure out a way to be able to control all the TVs and cable boxes separately with one remote and had tried buying a few different universal remotes without any success. I called a few home theater installation places and they all said it was going to be impossible to get it done without having someone come out and set it up for us and this was going to cost upwards of $1000 for the units and set up. Finally I ended up talking to Bryan at Madrona Digital who said it wouldn't be impossible for us to do it ourselves, just complicated but he would be willing to help walk us through it. So we bought both units we needed through him and when we went in to pick them up he sat down with us and walked us through the software and how to get the system set up (which he had already gone in himself and done most of the work). When we got home and set it all up it wasn't working properly so I called Bryan. And instead of him telling us they would have to come out and fix it he took a good hour over the phone walking me through the process and trouble shooting the devices. In the end the systems work great and we are extremely happy. Bryan went above and beyond for us, really making sure we understood everything and that everything worked properly, which we really appreciated. I would recommend Bryan and Madrona Digital to everyone because of the education, customer service and the fantastic experience we had. Thank you Bryan!