Macy's

Zero star would be a better rating. Return experience was horrible. Hardly find a sale assistant on the floor in jewelry department. Finally found one, but she didn’t say a word or planned to help when I stood right next to her and asked if she could process the return. This is never happened while shopping in Nordstrom. Well done Macy’s. Never ever will go back again.

The in store pickup experience is hardly a happy one after about half an hour waiting on without any stuff showing up. When someone finally came out, he was not patient and when questioned he pointed to a small sign on a telephone saying that I should have called the phone. How the heck did I know? None of Three stuff passed by said they were working on other departments and nobody told me that the phone call for the pickups.