I was there for the incident Jesse described. The owner doesn't comprehend the importance of customer service. Losing $10 to fix a mistake is well worth keeping repeat business. Hopefully they don't mess up your order because that's the end of the story as far as he is concerned.
I also heard him get angry because an employee replaced a cheese bread that a customer found unsatisfactory. Like a $3 loss to make the customer happy...and that will get the employee chastised loudly with the theatrics of sighing, head ,and slamming things around in front of a lobby full of people.
It would be a blessing to his business and customers if the owner hires someone to run his store instead of being Mr. Crabs in the place 7 days a week.
All USA
I was there for the incident Jesse described. The owner doesn't comprehend the importance of customer service. Losing $10 to fix a mistake is well worth keeping repeat business. Hopefully they don't mess up your order because that's the end of the story as far as he is concerned. I also heard him get angry because an employee replaced a cheese bread that a customer found unsatisfactory. Like a $3 loss to make the customer happy...and that will get the employee chastised loudly with the theatrics of sighing, head ,and slamming things around in front of a lobby full of people. It would be a blessing to his business and customers if the owner hires someone to run his store instead of being Mr. Crabs in the place 7 days a week.