The experience with Lile was extremely stressful, they underestimated my move and sent a truck that was about half the size of what we needed causing us two trips for a local move. Their resolution was to credit me 30 minutes although this caused about 2+ hours of additional time. I will say the moving crew was excellent, the person who had to take the brunt of my anger did a great job with the situation. The management and sales part of the organization are the biggest issues. My move cost me close to double my estimate. I would have used another move who gave me an accurate quote and would have sent a properly sized truck whom I used before. I didn't purchase the insurance and had broken items that I did not report because I didn't want to deal with the company anymore. On a positive note, they showed up somewhat on time on New Years Eve to do this move and stayed late to get it completed. The entire situation could have been fixed by honoring the original estimate or crediting a fair amount. Don't deal with this company unless you have no other option.
All USA
The experience with Lile was extremely stressful, they underestimated my move and sent a truck that was about half the size of what we needed causing us two trips for a local move. Their resolution was to credit me 30 minutes although this caused about 2+ hours of additional time. I will say the moving crew was excellent, the person who had to take the brunt of my anger did a great job with the situation. The management and sales part of the organization are the biggest issues. My move cost me close to double my estimate. I would have used another move who gave me an accurate quote and would have sent a properly sized truck whom I used before. I didn't purchase the insurance and had broken items that I did not report because I didn't want to deal with the company anymore. On a positive note, they showed up somewhat on time on New Years Eve to do this move and stayed late to get it completed. The entire situation could have been fixed by honoring the original estimate or crediting a fair amount. Don't deal with this company unless you have no other option.