My family loves to order Pizza Hut; however, I have never done the actual ordering myself. I don't mean to sound cheap, but we all know that ordering pizza can get expensive; therefor, you try to get the best deal that you can. I first attempted to order online, but navigating the build your own or use a coupon menu was not friendly. I didn't notice anywhere where it would tell you that you couldn't order a 3-topping pizza and use 2 of those toppings as only pepperoni. There were a few other issues, such as "what is my total at this very moment before I continue to order". So, I call the store instead... I asked the not so friendly associate about any coupons or deals. They had a coupon that was similar (maybe the same)to the one I attempted online so I continued to order... No where in the conversation was any information relayed to me that you couldn't make a 3-topping pizza 2 pepperoni and extra cheese without charging extra. I even questioned this possibility with no denial during the ordering... actually, she didn't even acknowledge me asking the question. I guess my problem is the lack of communication to give the customer choices or expectations... just a big surprise with the bill and product upon arrival.The associate should inform their customers, not the customers probing information or just never know. If you make the third topping extra cheese, you would think the associate would correct that by informing me that that was not a possibility, that I would be charged extra... I am totally disappointed in my experience. To top it off, my bread sticks were hard as a brick. The delivery guy was nice. I tipped him and decided that I am not ordering Pizza Hut ever again.
All USA
My family loves to order Pizza Hut; however, I have never done the actual ordering myself. I don't mean to sound cheap, but we all know that ordering pizza can get expensive; therefor, you try to get the best deal that you can. I first attempted to order online, but navigating the build your own or use a coupon menu was not friendly. I didn't notice anywhere where it would tell you that you couldn't order a 3-topping pizza and use 2 of those toppings as only pepperoni. There were a few other issues, such as "what is my total at this very moment before I continue to order". So, I call the store instead... I asked the not so friendly associate about any coupons or deals. They had a coupon that was similar (maybe the same)to the one I attempted online so I continued to order... No where in the conversation was any information relayed to me that you couldn't make a 3-topping pizza 2 pepperoni and extra cheese without charging extra. I even questioned this possibility with no denial during the ordering... actually, she didn't even acknowledge me asking the question. I guess my problem is the lack of communication to give the customer choices or expectations... just a big surprise with the bill and product upon arrival.The associate should inform their customers, not the customers probing information or just never know. If you make the third topping extra cheese, you would think the associate would correct that by informing me that that was not a possibility, that I would be charged extra... I am totally disappointed in my experience. To top it off, my bread sticks were hard as a brick. The delivery guy was nice. I tipped him and decided that I am not ordering Pizza Hut ever again.