Went in to exchange 2 pairs of pants, they had little to NO sizes on the shelf (only found 1 pair to exchange) then when I got to the counter to do the exchange the people working at the time were very rude about the exchange! I was being very upfront and polite with why I was exchanging, but the man who I assume was the manager on duty said that one of the pairs of pants I was exchanging "looked worn" and was speaking to me very rudely! The pair that he said looked worn had been sitting on my girlfriends bedroom floor for the entire week that I had them (along with the other pair). Very bad experience, won't be going back any time soon.
I love Hot Topic, always new and interesting things in the store.
Very good and knowledgeable staff who helped me by checking the back stock for the right size t-shirts. Excellent selection of Anime/Manga merchandise.