Firestone Complete Auto Care

Husband called to see if we could bring in our car for a flat repair and was told that they could only do it if we dropped it off. I get there only 20 minutes later (the time it took to get from our place to theirs) and was told that they couldn't do it because they were too busy. Told the guy my husband had called and was told we could drop it off! His answer "must have talked to someone else" but after I told him I'd gladly take it elsewhere he quickly stated that he could do it if we were just dropping it off...kinda like he didn't listen in the first place. Anyway, he said he'd call when it was fixed. Dropped it off at 2:15. Fast forward to 6:30 and still hadn't heard from them so decided to come check. We get here and he searches around for our paperwork and then tells us that they couldn't fix it because we had used fix-a-flat and we would need a new tire. So here it is 20 minutes before they close and we are waiting for a new tire to be put on! So my question is...if we hadn't come in, would they ever had called us and would they have even fixed it? Now it's 10 minutes past their closing time and still haven't gotten the all done.

So I bought tires from them “firestone” brand tires and they included “free” flat repair for the life of their tires which turned out to be a lie because as you can see in the picture I had a screw that was making the tire lose air so it had to be fixed for “free”. I was told it would take 2-3 hours and if the tire is “repairable” they will repair it under the warranty which turned out to be a lie when the rep called me to notify that the screw is “too close to the sidewall” so it’s not repairable and how he has a tire coming from the warehouse in which I have to pay “only” $17 to get it. Do not under any circumstances use firestone for anything, bad customer service, long repair times, shady way to sell you new tires, lies and more lies, workers are lazy didn’t seem like anybody was doing anything about 7 cars in the shop. Completely steer clear.