Dollar Rent a Car

I went to the dollar rent a car inside Bernie's today and was treated horribly by the representative named Joseph. He was rude and very unhelpful when I had questions about how the services work. He would give me short answers that I didn't understand and me even being there seemed like a really big hassle to him. I will never return and I will be telling everyone I know to not frequent this location. Save yourself the hassle, dont shop here for a rental car unless you like to be talked down to and not cared about as a customer at all!

If I could give less then one star I would. Set up a rental for my stepfather online via the Orbitz app. I chose to rent outside the airport so he would not have to pay the in-airport pick up fee. I arranged a driver to pick him up from the airport and take him to the Sprague location. He was greeted by a very rude, possibly racist gentleman (No that's to fancy of a word, let's just say whatever the level of below human is) He went to pick up his car from this #$@ and went over the paper work, the booking was $1 more then the quote, no big deal, however since my father brought this up the guy said, "Well if you want a discount you gotta go back to the airport." Ummmm, excuse me? Have you ever heard of customer service? You are representing Dollar Rental as a company. Even if you can't knock off that dollar, there are far better ways to explain it. I can rant on further of how he treated my father, but I'm sure you get the idea of how terrible he continued to be derogatory to my father. (Who also happens to be visiting from another country and English doesn't happen to be his first language, but speaks as proficiently as possible) Then upon return of the car the guy was adamant about my father smoking in the car. Well, that's fine, if my father smoked. And the guy generously tacked on a $250 cleaning charge. I am appalled by this customer service. I advise no one rent from this place, and I sure as heck won't.