I wish I could give a zero star rating! This company is complete garbage. To start, we were quoted two days to pack up our belongings and we had already scheduled to close on our house on the day after the movers left. They needed an extra day to pack up so we had to bump our close date. On arrival to our destination, we were supposed to receive our household goods shipment the day after we closed on our new house, Friday 30 June. The movers never showed and no one ever contacted us about it. After a lot of calling and leaving messages, I finally reached Denali group. They had to call the warehouse on the east coast that had possession of our goods, telling me they would call back in two hours. I never got a call back and of course had to wait until Monday July 3 to call back and reach someone. I then got an email saying they would deliver 10 July... shockingly, on 10 July, no movers. Had to call and call and call and finally got a story about the truck broke down and it had to get towed. Still no goods and a sob story from the movers... this company doesn't care about their customers, can not stick to a timeline, and will not contact you to provide any information. In summary, this is an incredibly disorganized company that can not meet a deadline, has an ongoing failure to communicate, and the US Military is literally the only reason they are in business. Thanks a lot, lowest bidder. Next stop, Better Business Bureau.
All USA
I wish I could give a zero star rating! This company is complete garbage. To start, we were quoted two days to pack up our belongings and we had already scheduled to close on our house on the day after the movers left. They needed an extra day to pack up so we had to bump our close date. On arrival to our destination, we were supposed to receive our household goods shipment the day after we closed on our new house, Friday 30 June. The movers never showed and no one ever contacted us about it. After a lot of calling and leaving messages, I finally reached Denali group. They had to call the warehouse on the east coast that had possession of our goods, telling me they would call back in two hours. I never got a call back and of course had to wait until Monday July 3 to call back and reach someone. I then got an email saying they would deliver 10 July... shockingly, on 10 July, no movers. Had to call and call and call and finally got a story about the truck broke down and it had to get towed. Still no goods and a sob story from the movers... this company doesn't care about their customers, can not stick to a timeline, and will not contact you to provide any information. In summary, this is an incredibly disorganized company that can not meet a deadline, has an ongoing failure to communicate, and the US Military is literally the only reason they are in business. Thanks a lot, lowest bidder. Next stop, Better Business Bureau.