My experience is poor at best. I brought our truck to Cummins. After scheduling an appointment I called to check status on our truck a day later. Service writer says fire truck came in and had priority. So two weeks later and 4000.00 I scheduled a second appointment for engine lights are on again. After 13 hours I call and ask what's the status on our truck. Well a fire truck has come in and has priority. Really again? Truck not looked at and we had an appointment. Its Friday and now the truck will sit. As a manager I would expect after spending 4000.00 we would get better service. Very disappointed.
All USA
My experience is poor at best. I brought our truck to Cummins. After scheduling an appointment I called to check status on our truck a day later. Service writer says fire truck came in and had priority. So two weeks later and 4000.00 I scheduled a second appointment for engine lights are on again. After 13 hours I call and ask what's the status on our truck. Well a fire truck has come in and has priority. Really again? Truck not looked at and we had an appointment. Its Friday and now the truck will sit. As a manager I would expect after spending 4000.00 we would get better service. Very disappointed.