City of Vancouver- City Hall

"The entire city is unavailable at this time, please leave your name, number, and a brief message and somebody will get back to you." Or not. It is 3:30 on a Wednesday, why is there not a single individual who actually answers the phone? Perhaps they're too busy returning phone calls to talk to current callers, or perhaps they're merely pretending to return phone calls and nobody gets called back. Hope your business wasn't urgent!