I paid for gas, but when I went to pump it, it didn't work.the lady told me I had to prepay. I told her I had handed her a five, but she didn't believe me. So I suggested she watched the camera. Even though it had been less than two minutes since I had paid, it took forever to find it on the camera.I was running late, and said I'd just pay again. She ended up finding the video, but I was so upset by her defensiveness. When I first told her I had paid already she made it out like I was lying. I understand that mistakes happen, I've been in her shoes before. She wasn't mean, and she did say sorry about the confusion,but I was so upset and embarrassed that I couldn't even go back in to get my change. Lesson of the day, when somebody says a mistake is made, don't let being defensive be your first reaction. I feel bad because i know she probably feels like a spazz...And I don't want to get her into trouble, but I hope she can see this and learn from this for the next time.
I paid for gas, but when I went to pump it, it didn't work.the lady told me I had to prepay. I told her I had handed her a five, but she didn't believe me. So I suggested she watched the camera. Even though it had been less than two minutes since I had paid, it took forever to find it on the camera.I was running late, and said I'd just pay again. She ended up finding the video, but I was so upset by her defensiveness. When I first told her I had paid already she made it out like I was lying. I understand that mistakes happen, I've been in her shoes before. She wasn't mean, and she did say sorry about the confusion,but I was so upset and embarrassed that I couldn't even go back in to get my change. Lesson of the day, when somebody says a mistake is made, don't let being defensive be your first reaction. I feel bad because i know she probably feels like a spazz...And I don't want to get her into trouble, but I hope she can see this and learn from this for the next time.