Bounce E House

Would NOT recommend booking a party here due to poor communication with the staff and poor customer service. I called to inquire about the possibility of setting up the night before (they only allow 15 minutes which is crazy!) and was told to call back at 9:00 pm to confirm the last party was wrapping up. I called; no answer so I left a message. The following day, the owner claimed he had no missed calls or messages from me! No discounts, apologies, or efforts to make things right for the inconvenience or poor communication. I couldn’t believe it!

I STRONGLY advise you to NOT GO HERE ! I have many witnesses who seen the things the worker did and were NOT HAPPY ! $320 was NOT worth it ! I loved the place but the guy who was working was REALLY RUDE . First off he hovered over everyone the whole time ! Then one of my friends sons had cake on his face and the man working told him he can’t play unless he cleaned his face ( mind you he’s 2 ) he doesn’t know this man so he starts running off this worker decides to SNATCH him by his arm hard and it took him off his feet . I seen it and ran and grabbed him! Then while all the kids were eating he yelled at one of the 3 years olds saying “ eat over your plate , don’t let anything drop on the floor ! How can you have a CHILDRENS PARTY PLACE AND GET MAD IF FOOD FALLS ON THE FLOOR??? My party was ages 2 -6 maybe you guys should take away the younger kids toys and only allow big kids if it’s such a problem ! And again why was this man hovering all over my guests and there kids , I spent $320+ for a PRIVATE PARTY ! Why was he allowed to play with the kids (my child) and why was he hovering while they ate ? Definitely won’t ever come back and he’s very lucky i didn’t call the police for him grabbing the child the way he did !!!!