I recently purchased a car battery here & called ahead to see if they would install for free at this location as their website states.
They said they did, so I bought online to get an extra discount & picked it up 45 minutes later.
The first employee went out to my car & we opened the hood to find a tight fit around the battery and an air filter cover that needed to be removed. After removing some bolts, he was still having trouble & not being an auto mechanic/garage, he said it was too difficult & it couldn't be done there.
Hardly the answer I wanted to hear on a Friday afternoon before a holiday weekend.
FORTUNATELY, another employee, Stefan, (sp?) came out to check on us & said it could be done, so he took over!
This young guy is the type of employee that every service oriented, retail company dreams of having on staff. He was exceptional!
With just a little extra effort & inquisitiveness, he found the way to easily remove the filter cover & quickly proceeded to remove the old battery & install the new one!
With his extra effort to make a customer happy & honoring what he told me over the phone, he changed what would've been a lost/refunded sale into a happy customer who will come again & recommend this place to others!
All USA
I recently purchased a car battery here & called ahead to see if they would install for free at this location as their website states. They said they did, so I bought online to get an extra discount & picked it up 45 minutes later. The first employee went out to my car & we opened the hood to find a tight fit around the battery and an air filter cover that needed to be removed. After removing some bolts, he was still having trouble & not being an auto mechanic/garage, he said it was too difficult & it couldn't be done there. Hardly the answer I wanted to hear on a Friday afternoon before a holiday weekend. FORTUNATELY, another employee, Stefan, (sp?) came out to check on us & said it could be done, so he took over! This young guy is the type of employee that every service oriented, retail company dreams of having on staff. He was exceptional! With just a little extra effort & inquisitiveness, he found the way to easily remove the filter cover & quickly proceeded to remove the old battery & install the new one! With his extra effort to make a customer happy & honoring what he told me over the phone, he changed what would've been a lost/refunded sale into a happy customer who will come again & recommend this place to others!