Ballard Custom Audio

I’m sure these guys do great work based on their rating and the setup in their shop. My lower rating is because of the initial experience I had with them. I requested a quote via email for a specific double-din receiver installed and provided the year, make, and model of car. I mentioned I might also be interested in a bigger car battery. I was told via email to just drop in for measurements. I replied, requesting a good time since I’d have to leave work early to make it during business hours, and suggesting that I really just wanted a ballpark. I was again just told to drop in any time. So I just “came in” during business hours and the 60min window I stated I would via email. The owner was apparently frustratedly cranking through a problem and the other guy helping was also super busy. So I was told to just drop in again the next day. I get it. When you’re “in the zone” on a tough problem and running behind schedule you don’t want to get pulled out of it. As a would-be customer, it’s frustrating to be told something, go out of your way to facilitate that, do your best to accommodate and upon arrival be told “Sorry. Can’t help now. Try again later.” Their shop has the feel of a couple guys doing what they love, clearly good at and passionate about it. I really wish I could use them, but unfortunately during the hours they’re open I don’t have the flexibility to keep dropping in and hoping they can give me a quote.

Had these guys install a cd unit in a 1999 Mercedes. They had all the parts there, squeezed me in without an appointment and finished earlier than expected. Great experience.

Bill is great. It took a few times to get it right. It was a challenge just trying to get my silly stock, tiny speaker BMW x1 to sound as good as the stock system in my VW wagon (seriously, BMW!) But now, it surpasses even the VW.