ARCO Kelso

1700 Allen Street, Kelso
Website: arco.com
Phone: +1 360-636-1250

Categories: Establishment  Food 

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Reviews

1
Jan 16, 2018

Laura Pryor

Nothing convenient about this station. The price and outdoor kiosk says debit or credit but twice I tried my credit card and was prompted to pay with cash or debit. Although I no longer use my debit for pos transactions, especially if I am unfamiliar with them, I used it and the transaction went through. When I requested a receipt at the kiosk I was directed to go inside. The woman who appeared to be bothered by my intrusion in her day came to the counter. I gave the pump number and requested my receipt. I was then subjected to a series of questions; did I pay inside or outside; did I use cash or card; how much was the transaction? Frustrated and leaving without my receipt and a comment regarding my reporting her inability to operate their equipment she called for help and laid her attitude on me. I informed her that her lack of customer service skills would be reported and she responded with a prompt, "You do that." I will not be returning to this establishment again, evidently their customer service training does not include smiles, thank yous or have a nice day.


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