The facility is very nice, and most of the staff are awesome. I dislike that the kitchen is typically understaffed for meal times. There is one lady on staff, Julie, who seems to be nasty in every interaction. She threatens to charge extra for standard accomadations (like requesting a family sit together for a meal). She actively tried to prevent my Grandma from having her cat visit, and did nothing about under cooked ground beef coming out of the kitchen. It seems she would rather have an easy job than help the people of Aegis, and I'm surprised a facility like this allows that kind of behavior.
The facility is very nice, and most of the staff are awesome. I dislike that the kitchen is typically understaffed for meal times. There is one lady on staff, Julie, who seems to be nasty in every interaction. She threatens to charge extra for standard accomadations (like requesting a family sit together for a meal). She actively tried to prevent my Grandma from having her cat visit, and did nothing about under cooked ground beef coming out of the kitchen. It seems she would rather have an easy job than help the people of Aegis, and I'm surprised a facility like this allows that kind of behavior.